Return & Refund Policy (Google Merchant Standard)
Merchant Name: Queen Containers LLC
Website: queencontainer.com
Contact Email: support@queencontainer.com
Return Policy
Return Window: 90 days (3 months) from the date of delivery
Queen Containers LLC accepts returns within 90 days of delivery, subject to the conditions below:
Return Conditions
Items must be returned in their original condition, unused, and without damage (unless damaged in transit or defective upon arrival).
Proof of purchase is required (order confirmation or invoice).
Returns must be authorized prior to shipping.
Non-Returnable Items
Custom-built or modified containers
Final sale or clearance items
Products damaged due to misuse, negligence, or unauthorized modifications
Return Method
Returns are accepted via arranged freight/shipping.
Customers must contact support@queencontainer.com to initiate a return and receive instructions.
Return Shipping Costs
Customer is responsible for return shipping costs unless the return is due to:
Incorrect item received
Damaged or defective product
Refund Policy
Refund Processing Time: Within 7 working days after returned item is received and inspected
Refund Method
Refunds are issued to the original payment method used during purchase.
Refund Conditions
Returned item must pass inspection upon arrival.
Approved refunds are processed within 7 working days.
Damaged or Defective Products
Customers must report damaged or defective items within 48 hours of delivery.
Supporting evidence (photos/videos) is required.
Eligible cases may receive a replacement, repair, or full refund.
Order Cancellation Policy
Orders can be canceled before shipment at no cost.
Orders already shipped cannot be canceled and must follow the return process.
Contact Information
For all return and refund inquiries:
Email: support@queencontainer.com
